Refund Policy

Draft effective date: [date] | Seller: [legal or business name]

This page is a decision template. It intentionally does not invent a refund window or eligibility rule.

Policy decision required

Choose the exact refund period, starting event, request method, and any digital-access rule before creating a live checkout:

• Refund window: [number of days] from [purchase or access date].
• Request method: [support email or form].
• Required information: [order reference and buyer email].
• Digital access condition: [reviewed eligibility rule].
• Processing target: [response and processing window].

How to request help

Contact [support email] with the purchase email and order reference. Do not send full payment-card numbers, passwords, or authentication codes.

Exceptions and failed payments

Document the reviewed handling for duplicate payments, failed payments, unauthorized transactions, partial refunds, and access failures: [final process].

Before publication

Confirm that this policy matches the Stripe checkout, the sales page, the confirmation page, the terms, and the actual support workflow. Obtain jurisdiction-specific review where required.